TERMS AND CONDITIONS
This “Terms and Conditions” sets out the terms and conditions applicable to the use of the Redken Symposium on Tour website and any purchases that you (“you”, your”) make of Tickets for Redken Symposium on Tour 2024.
Communication and registration for the Redken Symposium on Tour is operated on behalf of L’Oreal USA (“us”, “our” “we”) by Wolf and White Ltd, a United Kingdom Limited Liability company, using an online event registration system called Swoogo. Swoogo is a United Kingdom Limited Liability company.
“Event Partners” are including, but not limited to Wolf and White Ltd, Swoogo, all venue hosts and service providers.
Payments made during the registration process are collected by Wolf and White via Stripe.
Tickets cannot be exchanged or refunded after purchase, save as set out in clauses 7, 8 or 9 of these Terms and Conditions.
If you do not agree to these Terms & Conditions, please do not register for or use the site. Please note that by using any of the services provided on the site, you are registered as an authorised user on the site.
1 YOUR ACCOUNT AND REGISTRATION
1.1 In order to set up an account to purchase a Ticket you must:
(a) be at least 18 years old (or the age of legal capacity in the country of purchase) and able to enter into legally binding contracts; and
(b) follow the instructions to set up a password-protected account providing your correct full name, telephone number and email address (all your details must be kept up to date at all times).
1.2 You are solely responsible for maintaining the security of your username and password and for all activity that occurs on your account. You shall not permit anyone other than you to use your account. If you become aware or suspect that anyone knows your username and/or password, you should promptly contact us by email at help@redkenpowernetwork.com.
1.3 If you are making purchases on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity (and these Terms and Conditions and references to "you" refer and apply to that company or other legal entity).
1.4 You must not create or use multiple accounts with the purpose or intention of circumventing any of the terms of these Terms and Conditions or concealing your identity or other personal details.
1.5 You must not use our website or your account for any unlawful purpose or in any unlawful manner. If we discover or suspect that you have used or are using or attempting to use the service in such a way that a criminal offence has been, is being or might be committed, we are required by law to report your identity and details of such activity to the relevant authorities (and any relevant Event Partner).
1.6 We reserve the right to terminate your account and/or cancel any of your orders and/or prohibit you from making future orders or using the website services in future if:
(a) any abusive or threatening behaviour is carried out by you or on your behalf or via your account;
(b) we suspect any fraudulent activity or other illegal activity is carried out by you or on your behalf or via your account;
(c) we suspect any unauthorised use of your account or other unauthorised activity is carried out by you or on your behalf or via your account;
(d) we are ordered to do so by any legal or regulatory authority; and/or
(e) you otherwise breach the terms of these Terms and Conditions or any other applicable or terms and conditions (including any applicable Event Partner's terms and conditions).
1.7 You may close your account by contacting us by email at help@redkenpowernetwork.com. However, please note that such closure shall not take effect until after any events that you have purchased Tickets for have taken place.
1.8 Termination of your account and/or cancellations of any purchases under these Terms and Conditions shall not affect our or your rights and liabilities which have accrued prior to and including the date of such termination or cancellation.
2 LEGALLY BINDING CONTRACT
2.1 In order to make a purchase from us, you must be at least 18 years old (or the age of legal capacity in the country of purchase) and able to enter into legally binding contracts.
2.2 Any purchase from us forms a legally binding contract that is subject to: (i) these Terms and Conditions; (ii) any special terms and conditions stated to be applicable to an Item and/or event; (iii) other terms and conditions of the Event Partner(s) and/or event; and (iv) any venue terms and conditions (including conditions of entry). You should read these Terms and Conditions carefully before you make a purchase.
2.3 By purchasing one or more Items from us, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of these Terms and Conditions. If you do not agree with these Terms and Conditions or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not make a purchase.
2.4 We reserve the right from time to time to make changes to these Terms and Conditions. Where we make any such changes, we shall post the updated version of these Terms and Conditions on our website. Therefore, we recommend you check these Terms and Conditions regularly to stay informed of its current terms and conditions. All purchases are subject to the applicable version of these Terms and Conditions that was published at the time of purchase. If you do not agree with any revised version of these Terms and Conditions, or if you cannot comply with it, then you must not make a purchase.
3 PRICES, PAYMENT AND PLACING ORDERS
3.1 Whilst we try to ensure that all advertised prices are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price (in which case we will credit or debit you as applicable) or cancelling your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability.
3.2 Because you can purchase Items for events taking place in several different countries. All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk.
3.3 Your contract for purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have purchased Item(s). This includes those purchases made under the terms of any Payment Plans that are offered and once the order is confirmed you are liable for the full purchase price of the ticket.
3.4 If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your online account or by contacting us by email at help@redkenpowernetwork.com whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation.
3.5 All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment via Stripe. Your order may be cancelled if it has not passed the verification process or if payment is not received in full. In rare circumstances, if your payment is recalled by the associated bank or payment provider, we reserve the right to cancel and refund any order for which an order confirmation has been sent. We accept no responsibility or liability for such cancellations, as these are outside our control.
3.6 It is prohibited to obtain or attempt to obtain any Items through unauthorised use of any robot, spider or other automated device or software, or through unauthorised framing or linking to any website, or through any other illegal or unauthorised activity. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of these Terms and Conditions, without any notice to you, and any and all Items obtained as part of such orders will be void.
3.7 To prevent fraud, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We reserve the right to cancel any orders that we reasonably suspect to have been made fraudulently, without any notice to you, and any and all Items obtained as part of such orders will be void.
3.8 Please ensure that you read the full Item description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake.
3.9 We reserve the right to issue discount and promotional offers as we see fit. This does not give the right to request refunds for tickets purchased without using promotional offers.
4 TICKET RIGHTS AND OBLIGATIONS
4.1 Any Ticket you purchase from us remains our property and is a personal revocable licence which may be withdrawn, and admission refused, at any time.
4.2 You will receive a digital ticket ahead of the event, which can be redeemed onsite during the event live dates for your access pass/wristband. When you receive or collect your access pass/wristbands, please keep them in a safe place. We will not be responsible for any passes that are lost, stolen, damaged or destroyed following receipt or collection by you.
4.3 You acknowledge that lost, stolen, damaged or destroyed passes may not be able to be replaced where policies prohibit us from issuing replacement passes (e.g., for general admission events where there is a possibility that both original and any replacement passes may be used to gain entry, which may compromise the licensed capacity of the venue). If we are able to issue replacement passes, we may charge you a reasonable administration fee.
5 TICKET RESTRICTIONS
5.1 When purchasing Tickets from us, you are selecting a specified number of Tickets for a particular event. Tickets may be restricted to a maximum number per person (or business, as applicable), per credit or debit card and, for some events, a restriction may apply per organization as well. We reserve the right to cancel any order(s) for Tickets purchased in excess of the relevant limits without notice.
5.2 One ticket admits one person.
5.3 Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restrictions will be displayed or otherwise notified to you before or at the time of booking. It is your responsibility to ensure that you read all notifications and other important information displayed or notified to you as part of the purchase process. We will not be responsible if you or any guests under your booking are refused admission because of a failure to meet or prove that you/they meet any restrictions (e.g. a minimum age requirement).
5.4 You are not entitled to purchase any Tickets as a trader acting in the course of business with the intention of reselling your Tickets for profit unless formal written permission is given by us and the relevant Event Partner in advance. If we discover or have reason to suspect that you have purchased and intend to resell, or have sold Tickets in breach of this clause, we reserve the right to cancel your Tickets without notice.
5.5 You may not resell or transfer your Tickets. Any resale or transfer (or attempted resale or transfer) of a ticket in breach of the restrictions or prohibition imposed by an Event Partner is grounds for seizure or cancellation of that Ticket.
5.6 Tickets purchased from us may not:
(a) be used for advertising, promotions, contests or sweepstakes (or for other such similar commercial gain); and/or
(b) be combined with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for sale or other distribution,
unless formal written permission is given by us and the relevant Event Partner in advance and provided that even if such permission is granted, use of our or any Event Partner’s trade marks and other intellectual property is subject to the express prior written consent of the owner.
6 EVENT TIMINGS AND ADMISSIONS
6.1 Please note that advertised start times of events are subject to change. Also, door opening and closing times stated in relation to an event are not indicative of the event’s start or end time (or when an artist is scheduled to play or the length of the artist’s performance), all of which remain at the relevant Event Partner’s discretion and may be subject to change.
6.2 Tickets are sold subject to the Event Partner's right to alter or vary the programme of an event due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets, unless such change is a material alteration as described in clause 7, in which case the provisions of that clause shall apply.
6.3 Generally, every effort to admit latecomers, but admission cannot always be guaranteed.
6.4 The event venue may conduct security searches of you and other patrons for safety and security purposes and/or may refuse admission to patrons (including you) breaching or suspected of breaching any terms and conditions of the event or any Event Partner.
6.5 Admission to all events is subject to the terms of admission of the relevant venue, and certain items (e.g. laser pens, mobile phones, dogs (except guide dogs) and patrons’ own food and drink) may be prohibited. Please check with the venue directly. The unauthorised use of photographic and/or recording equipment at events is also prohibited. Any unauthorised photos, videos and/or recordings may be destroyed or deleted. The use of drones or similar equipment for any reason in, at or near the event venue is strictly prohibited.
6.6 Breach of any of venue terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the Event Partner to eject you from the venue.
6.7 Event Partners reserve the right to refuse admission to the venue, or to remove any person from the venue for reasons of public safety and you will not be entitled to a refund (including failure to comply with any measures put in place to combat the spread of Covid-19), any unacceptable behaviour likely to cause damage, nuisance or injury, or for any breach of the Event Partners´ terms and conditions.
6.8 By attending an event, you and other patrons understand and agree to being photographed, filmed and/or recorded in relation to the event and/or for safety and security, including filming by the police. You and other patrons understand and agree that resulting photographs, videos, audio recordings and/or audiovisual recordings may be used in any and all media for any purpose at any time throughout the world (however, you may object to such use by specific request to help@redkenpowernetwork.com).
6.9 Special effects, which may include sound, audio-visual, pyrotechnic effects or lighting effects may be featured at an event, which may not be suitable for those with photosensitive epilepsy, or similar conditions.
7 EVENT CANCELLATIONS AND ALTERATIONS
7.1 If an event is cancelled, rescheduled or materially altered, we will use reasonable endeavours to notify you once we have received the relevant information and authorisation from our Event Partner (if you book online, we will use your account details). However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event.
7.2 Cancellation: If an event for which you have purchased Tickets or Packages is cancelled in full (and not rescheduled), your order will be cancelled, and you will be refunded the Sale Price of your Tickets or Packages (Service Charges and Order Processing Fees may be non-refundable). If you have purchased Tickets or Packages for an event takes place over several days and one or more days (but not all days) are cancelled, you may only be offered a proportionate partial refund.
7.3 Rescheduling: If an event for which you have purchased Tickets or Packages is rescheduled, Tickets and Packages will usually be valid for the new date (or you will be offered Tickets or Packages of a value corresponding with your original Tickets or Packages for the rescheduled event, subject to availability). If you notify us within the specified deadline that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets or Packages (Service Charges and Order Processing Fees are non-refundable). If we do not specify a deadline, the deadline by default will be 48 hours before the date of the rescheduled event. Failure to notify us by the applicable deadline that you are unable to attend the rescheduled event will be deemed to be a reconfirmation of your order for Tickets or Packages for the rescheduled event, and you will not be able to claim a refund.
7.4 Material Alteration: If an event for which you have purchased Tickets or Packages is "materially altered" (as defined in clause 7.5 below), Tickets and Packages will usually be valid for the altered event (or you will be offered Tickets or Packages of a value corresponding with your original Tickets or Packages for the altered event, subject to availability). If you notify us within the specified deadline that you do not wish to attend the altered event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets or Packages (Service Charges and Order Processing Fees are non-refundable). Failure to notify us within any specified deadline that you do not wish to attend the altered event will be deemed to be a reconfirmation of your order for Tickets or Packages for the altered event, and you will not be able to claim a refund.
7.5 For the purposes of these Terms and Conditions, a “material alteration” is a change (other than a rescheduling) which, in our and the relevant Event Partner's reasonable opinion, makes the event materially different to the event that purchasers of Tickets, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be “material alterations”: the use of understudies/replacement presenters; adverse weather conditions; changes of any show content; changes to the line-up of any multi-performer event; curtailment of the event where the majority of an event is performed in full; and delays to the starting of the performance of an event.
7.6 To claim a refund under clause 7, please follow the instructions we provide to you or apply by email at help@redkenpowernetwork.com (or such other address as notified to you by us).
7.7 Refunds will be made using the same means of payment as you used for the initial purchase.
7.8 If you have purchased any Upsells associated with an event which has been cancelled, rescheduled or materially altered and a refund in relation to the Tickets is due to you in accordance with clause 7, unless the Upsell is a product and has already been delivered to you (including digital content) or is a digital download purchased during the 14 days immediately before the date of release or at any time on or after the release date, we will also refund you the Sale Price of such Upsells purchased from us. However, nothing in this clause 7 shall operate to exclude your statutory right to cancel orders for Upsells other than Excluded Upsells (as defined below), as set out in clause 8.
8 STATUTORY RIGHT TO CANCEL
8.1 Tickets and Packages cannot be cancelled, exchanged or refunded after purchase, save in the circumstances set out in clause 7 or 8.
8.2 Furthermore, certain types of Upsells cannot be cancelled, exchanged or refunded after purchase. Such Upsells are referred to in these Terms and Conditions as “Excluded Upsells”) and include:
(a) any travel, catering, accommodation, transport or services relating to leisure activities, to be provided on a specified date or during a specified period;
(b) any products that are made to your specifications or are clearly personalised;
(c) any sealed audio or sealed video recordings or sealed computer software, if such goods become unsealed after delivery;
(d) any digital that has been delivered to you;
(e) any goods which become mixed inseparably (according to their nature) with other items after delivery;
(f) any goods which are liable to deteriorate or expire rapidly; and/or
(g) any alcoholic beverages where:
(i) the price has been agreed at the time of the conclusion of the contract;
(ii) delivery of them can only take place after 30 days; and
(iii) their value is dependent on fluctuations in the market which cannot be controlled by the relevant Event Partner.
8.3 Save for Tickets and Excluded Upsells, you have the right, without giving any reason, to cancel such part(s) of your order that relate to the following Upsells, within the specified deadlines:
(a) an Upsell that is a product – within 14 days of the date of delivery of such product to you (or within such longer period as may be specified in the relevant Event Partner's terms and conditions); and
(b) an Upsell that is a digital download purchased more than 14 days before its release date – within 14 days of the date of purchase.
Please note, you are not entitled to cancel your associated Ticket purchase in such circumstances.
8.4 To exercise your right to cancel, you must inform us of your decision to cancel your purchase by email at help@redkenpowernetwork.com.
8.5 To meet the relevant cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
8.6 Once you have notified us within the relevant deadline that you wish to exercise your right to cancel, if you have received the Upsell (or if it has already been dispatched and you do not reject delivery of the same), you must send return such Upsell as requested at the time of notification.
8.7 We will make the reimbursement using the same means of payment as you used for the initial purchase, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the refund.
9 INTERPRETATION
9.1 The terms “including”, “include”, “in particular”, “e.g.” or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
9.2 The headings used within these Terms and Conditions are for reference purposes only and do not affect its interpretation. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of these Terms and Conditions.
9.3 Capitalised terms in these Terms and Conditions shall have the special meaning ascribed to them as set out within these Terms and Conditions.
10 WARRANTIES AND INDEMNITIES
10.1 You represent and warrant that the information that you submit to us in relation to your account and in your use of the website services is true, accurate and complete and you will not use any false information, including contact information. You further warrant and represent that you are at least 18 years old (or the age of legal capacity in the country of purchase) and can enter into legally binding contracts for the purchase of Tickets.
10.2 You represent and warrant that in using our website, you shall comply with all applicable laws and regulations, along with the terms of these Terms and Conditions and any other applicable terms and conditions.
10.3 You hereby indemnify and hold harmless us and our affiliates along with their respective officers, directors, employees and agents (the “Indemnified Parties”) against any losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered by any Indemnified Parties arising out of or in connection with your breach of these Terms and Conditions or any other applicable terms and conditions, breach of any applicable laws or regulations, or breach of any third party rights.
11 LIMITATION OF LIABILITY
11.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner):
(a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner;
(b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partner’s negligence); or
(c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of these Terms and Conditions and/or any other applicable terms and conditions and/or any applicable laws or regulations.
11.2 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of the website Services and/or any purchases made under these Terms and Conditions. In particular please note that:
(a) personal arrangements and expenditure, including travel, accommodation, hospitality and other costs and expenses incurred by you relating to an event which have been arranged by you are at your own risk, and neither we nor the relevant Event Partners shall be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of an event for which you have purchased tickets under these Terms and Conditions; and
(b) neither we nor any relevant Event Partner shall be responsible or liable to you for any loss of enjoyment or amenity, including where an event has been cancelled, rescheduled or altered; and
(c) neither we nor any relevant Event Partner shall be responsible or liable to you (and you will not be entitled to any refund) if admission to a venue or event is refused or revoked at any time as a result of your breach of any Event Partner’s terms and conditions.
11.3 Unless otherwise stated in this clause 11, our and any relevant Event Partner’s liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any Items you have purchased shall be limited to the price paid by you for the Items, including any Service Charges but excluding any Order Processing Fees.
11.4 We are not responsible for any internet connection errors experienced while using the website Services.
11.5 We are not responsible for the actions or failures of any Venue, performer, promoter, or other Event Partner. Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. Neither shall we be liable for any loss or damage sustained to your property or belongings, or those of any guests under your booking, attending an event.
11.6 We will not be liable to you for failure to perform any of our obligations under these Terms and Conditions to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). This clause does not affect the terms of any clauses specifically providing for a right of refund.
11.7 Nothing in these Terms and Conditions seeks to exclude or limit our or any Event Partner’s liability for death or personal injury caused by our or any Event Partner’s negligence, fraud or other type of liability which cannot by law be excluded or limited.
12 USE OF THE WEBSITE
12.1 Registration
You must ensure that the details provided by you at any time are correct and complete. You must inform us of any changes to the information that you provided by submitting via email to help@redkenpowernetwork.com.
12.2 Intellectual Property
The content of the site is protected by copyright, database and other intellectual property rights. You may retrieve and display the content of the site on a computer screen or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for any commercial purposes any of the materials or content on the site without our written permission.
12.3 Limitations
You may not use the site for any of the following purposes; disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material; transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any other relevant laws, regulations of codes of practice; gaining unauthorised access to other computer systems; breaching any laws concerning the use of public telecommunications networks; interfering with or disrupting networks or web sites connected to the site; making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
12.3 You will indemnify us against all losses, costs and expenses reasonably suffered or incurred by us arising out of or in connection with:
any claim by any third party that the use of the site by you is defamatory, offensive or abusive, or of an obscene nature, or is illegal and constitutes a breach of any applicable law, regulation or code of practice;
any claim by any third party that the use of the site by you infringes their copyright or other intellectual property rights of whatever nature;
any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the site by you.
12.4 Availability of the site
Although we aim to offer you the best possible service, we cannot guarantee that the service will be fault free, if a fault occurs you should report it to us by e-mail at help@redkenpowernetwork.com and we will attempt to correct the fault as soon as we reasonably can.
Your access to the site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
12.5 Right to suspend or cancel your registration
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
12.6 Liability
The site is provided without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
12.7 The site may provide content from other sites or resources and while we try to ensure that material included is correct, reputable and of high quality, we cannot accept responsibility if that is not the case. If we are informed of any inaccuracies in the material on the site, we will attempt to correct this as soon as we reasonably can.
12.8 In particular, we disclaim all liabilities in connection with the following:
incompatibility of the site with any of your equipment, software or telecommunications links;
technical problems, including errors or interruptions of the site;
inadequacy of the site to meet your requirements.
13 QUERIES, COMPLAINTS AND DISPUTE RESOLUTION
13.1 If we need to contact you, we will use your account contact details (or the contact details you provided at the time of purchase, if you did not purchase online). It is your responsibility to inform us immediately of any changes to your contact details, whether before or after receipt of Items. In particular, please ensure that you provide us with a valid email address as this is our preferred method of contacting you. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders.
13.2 If you have any queries or complaints regarding your purchase, please contact us by email at help@redkenpowernetwork.com.
13.3 We may need to contact one or more Event Partners for more information before responding to your query or complaint.
13.4 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us and any relevant Event Partner. Please note, some complaints can take as much as 28 days to resolve.
13.5 Nothing in these Terms and Conditions affects or restricts your statutory rights, your right to make a complaint to Trading Standards or another appropriate regulatory authority, or your right to pursue court proceedings or other forms of dispute resolution.
13.6 Please note that we do not tolerate aggressive or abusive behaviour towards our staff or representatives, or unreasonable demands or persistence being used (including any threat, abuse or harassment towards our staff or representatives in any form or any media). We reserve the right to take such action we deem reasonably necessary in the circumstances to address any such behaviour towards our staff or representatives.
14 GENERAL
14.1 If we delay or fail to enforce any of the provisions of these Terms and Conditions, it shall not mean that we have waived our right to do so.
14.2 We shall be entitled to assign our rights and obligations under these Terms and Conditions provided that your rights are not adversely affected.
14.3 If any provision of these Terms and Conditions is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from these Terms and Conditions and this shall not prevent the other provisions from continuing to remain in full force and operate separately.
14.4 If any provision of these Terms and Conditions is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of these Terms and Conditions.
14.5 Any of our and our Event Partners’ affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999. Except as provided in the previous sentence, these Terms and Conditions does not create any right enforceable by any person who is not a party to it but does not affect any right or remedy that a third party has which exists or is available apart from the Contracts (Rights of Third Parties) Act 1999.
14.6 Nothing contained within these Terms and Conditions and no action taken by you or us pursuant to these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent.
14.7 Any notice provided under these Terms and Conditions shall be delivered upon receipt and shall be deemed to have been received at the time of delivery (if delivered by hand, registered post or courier) or at the time of transmission (if delivered by email).
14.8 These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with these Terms and Conditions.